You ever notice how very helpful the people of tech support can be? They never fail to really nail the tough questions. Once I had a “specialist” tell me to look for a yellow cord coming from my computer. As if he had any idea what color my Ethernet cables were. That was about the time I told him I had already tried everything he told me to do, and what I really needed was for him to get off his duff and reset the signal. At which point he finally did. And it worked. Because those tech support guys are freaking geniuses.